Returns and Exchanges

Returns and Exchanges

SYLA accepts returns and exchanges within 28 days of receiving your order. Refunds are issued excluding shipping/delivery costs, subject to the conditions below.

Returns (28 days)

To be eligible, please start your return by contacting us at hello@sylaswim.co.uk and return items in original condition (unworn, unwashed, unsoiled), with all original tags and hygiene strips intact. For hygiene reasons, swimwear items such as bikini bottoms with a broken or removed hygiene seal cannot be accepted.

• Returns must be posted back within 28 days of receiving your order.

• Refunds are made to the original payment method.

• Please retain tracking and proof of postage until your return is received.

Exchanges (return + fresh order)

Exchanges are processed as a return followed by a fresh order. After your return is approved and processed, you’ll be free to place a new order for the item you want.

International returns

International returns are accepted within 28 days of receiving your order. Duties and taxes are non-refundable.

Please use a tracked service and ensure any required customs documentation is completed so the parcel is marked for returned goods where applicable. After your return is received and processed, you can place a new order once your refund is complete.

Refunds & processing time

Once your return is delivered to our fulfilment centre, refunds are processed within 7–14 business days.

Damaged or incorrect items

If your item is damaged, defective, or not as listed, please contact hello@sylaswim.co.uk as soon as possible so we can help resolve the issue.